Thank you for using Canon products.
Phenomenon
The main mirror of the camera detaches and images cannot be viewed through the viewfinder.
We have discovered that, in rare instances, the main mirror of some EOS 5D Digital SLR cameras may detach due to deterioration in the strength of the adhesive. Accordingly, we would like to convey the details and our service policy concerning this phenomenon.
We offer our sincerest apologies to those customers who have been inconvenienced by this issue. Canon always strives to provide the highest quality products to our customers and we will spare no effort in our quality management to make sure our customers can use our products with confidence. We hope our efforts will earn your understanding.
- Please note that the after-sales service period (service reception period) for this product will end on September 30, 2015. The free repairs are also scheduled to end on the same day.
- Please note that the free-of-charge repairs described below, which we notified you about on February 3, 2009, are scheduled to end on September 30, 2015.
Affected Products
- EOS 5D Digital SLR cameras whose main mirror has detached.
Support
We will repair and reinforce the mirror portion of the affected products free of charge. If you own one of the affected products, please contact our Customer Support (or Service) Center.
Reinforcement parts will be attached to the right and left sides of the mirror as shown in the image. Contact Information
Should you have any questions about the announcement, please contact the Authorized Service Facility in your area or you may contact the Call Center within your region. |