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Service Notice: To Users of Canon's PowerShot G7X Mark III Compact Digital Camera

Thank you for using Canon products.

We have confirmed a phenomenon in which an erroneous temperature warning display during use of some PowerShot G7X Mark III compact digital cameras soon after purchase.

The following describes how to deal with this problem.

During use of the camera soon after purchase, an erroneous temperature warning may be display a short time after setting the camera to movie mode.

Sample image of temperature warning on the LCD monitor

Affected Products
PowerShot G7X Mark III

If this phenomenon occurs, please try following the steps below.
  1. Turn the camera’s power on.
  2. Set the Date/Time.
  3. Turn the camera’s power off.
  4. Leave the camera with the power off for at least 90 minutes.

After following these steps, the erroneous temperature warning will no longer display.

We would like to offer our sincere apologies to users who have been inconvenienced by the phenomenon described above. We value the trust our customers have placed in us, and we are dedicated to continuously improving product quality as well as delivering industry-leading service and support.

Contact Information
Should you have any questions about the announcement, please contact the Authorized Service Facility in your area or you may contact the Call Center within your region.