Product Advisories

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Service Notice: EOS 5D Mark III AE sensor

Thank you for using Canon products.

The phenomenon described below has been confirmed when using the EOS 5D Mark III digital SLR camera.

Canon is now examining the countermeasures and once the countermeasures are decided, we will post the information on our Web site.

If the LCD panel is lit in dark surroundings, the displayed exposure value may change as a result of the AE sensor’s detection of light from the LCD panel..

Affected Product
The EOS 5D Mark III Digital SLR Camera

Market Support
Once the countermeasures are decided, we will make an announcement on our Web site.

Contact Information for Inquiries
Should you have questions about the announcement, please contact the Authorized Service Facility in your area or you may contact the Call Center within your region.