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Announcement: PowerShot SX740 HS Firmware Update, Version 1.0.1

Thank you for using Canon products.

It has been confirmed that, in rare cases, the phenomenon described below may occur with the PowerShot SX740 HS Compact Digital Camera.

We take great pride in the quality and performance of our products. We offer our sincerest apologies to any customers who may be inconvenienced.

On rare occasions, the display on the LCD monitor is split into top and bottom screens.

Afterwards, the following phenomena may occur:
  • Button operations cannot be performed.
  • The lens cannot be retracted.
  • Err 60 or Err 70 appears.
  • The LCD monitor does not display.

Affected Products
  • PowerShot SX740 HS

New firmware incorporated with fixes for this phenomenon is expected to be released in the near future.

In the interim, if the phenomenon occurs, follow these steps:
  1. Remove and re-insert the battery, then set mode dial to P mode.
  2. Press the Playback button to start the camera.
  3. Under [Reset camera], choose [Basic settings]*.

*Except for certain settings, the camera will be restored to the default state after reset. For details, please see the user manual.

Contact Information
Should you have any questions about the announcement, please contact the Authorized Service Facility in your area or you may contact the Call Center within your region.