|Thank you for using Canon products.
Did you know that counterfeit accessories could melt and burn?
Protect your Canon product from counterfeit accessories.
Counterfeit accessories, such as battery packs, battery chargers and AC adapters, intended for use with Canon camera or video camcorder products, are not equipped with protective devices that meet Canon’s designated quality standards. As a result, when they are used with these products, or charged, they can cause abnormal heat generation, leakage, ignition, rupture, and other malfunctions in the products they are used with. In the worst case, not only could these counterfeit accessories damage the cameras and video camcorders in which they are used, but they could also cause fire, burns, blindness and other serious accidents and injuries. These types of incidents have been reported to, and investigated by, Canon and it has been determined that counterfeit accessories were often the direct cause of the malfunction that resulted in the damage and/or injury.
These counterfeit accessories have not been designed, produced, nor licensed by Canon, but they fraudulently display the Canon logo and other trademarks. It has been reported that these accessories are frequently sold on various Internet auction sites.
To help customers avoid purchasing counterfeit battery packs for use with Canon camera and video camcorder products, all Canon’s genuine lithium-ion battery packs are sold with a distinctive hologram label on the package (see below), which verifies their authenticity. When purchasing battery packs, please refer to this information and check these labels. (See the following images for the labels.)
1. Lithium-ion battery packs
2. Battery Chargers
3.Compact Power Adapters
Please be advised that Canon is not responsible, and will not be liable, for any malfunctions, damages or injuries caused by non-Canon genuine batteries, battery chargers, and/or AC adapters including, without limitation, counterfeit devices. We ask that you take special precautions when purchasing batteries, chargers, and/or adapters especially through internet auctions.