Product Advisories

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Service Notice: EF 50mm f/1.2L USM

Thank you for using Canon products.

Concerning the EF 50mm f/1.2L USM interchangeable lens for digital SLR and mirrorless cameras, the following phenomenon has been confirmed.

Customer support for this phenomenon is described below.

We would like to offer our sincere apologies to any users who may have been inconvenienced by this phenomenon.

When shooting in high-temperature environments, the intended exposure level may not be achieved, resulting in fluctuations in the brightness of the images captured in the same scene or an error message (“Err01”) may be displayed.

Affected Products
EF 50mm f/1.2L USM

Certain units that were manufactured in 2022 are affected.

If the first four digits of the 10-digit serial number imprinted on the lens body are “1840”, “1940”, “2040”, “2140”, or “2240”, the lens is affected.

* Units with serial numbers imprinted on the mount are not affected.

A free repair service will be offered to users with the affected lenses. Kindly note that we will handle other repair requests as normal repairs.

When making a repair request, please bring in your lens body with the lens cap and dust cap attached.

Period of Accepting Free Repairs On or before March 31, 2026.

This information is for residents of the United States and its five territories only. If you do not reside in the USA or its five territories, please contact the Canon Customer Support Center in your region.

Contact Information
Should you have any questions about the announcement, please contact the Authorized Service Facility in your area or you may contact the Call Center within your region.