Product Advisories

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Service Notice: To Users of Compact Digital Cameras

To Users of Compact Digital Cameras

Thank you for using Canon products.

The purpose of this announcement is to inform our customers of the details of the phenomenon described below, as well as of the actions Canon is taking to address this phenomenon. Because we value the trust our customers have placed in us, we are dedicated to delivering industry-leading service and support for our products. We offer our sincerest apologies to any customer who may be inconvenienced.

Phenomenon
In rare instances, it is possible that units of the Potentially Affected Products listed below may exhibit the following operation errors, depending on usage conditions, due to insufficient contact between the camera’s battery terminal and the battery, even when the battery has sufficient power remaining.

  • The message “Charge the battery” appears immediately.
  • The power sometimes does not turn on.
  • The power turns off during use.

Potentially Affected Products
Please confirm whether your camera may be a Potentially Affected Product by checking the sixth digit from the left in the serial number which is located on the bottom of the camera body.

ProductLocation of Serial NumberPotentially Affected Units
PowerShot 135Products whose sixth digit from the left is “0” may be affected.
PowerShot ELPH 150 ISProducts whose sixth digit from the left is “0” may be affected.
PowerShot ELPH 340 HSProducts whose sixth digit from the left is “0” may be affected.
PowerShot SX280 HSProducts whose sixth digit from the left is “0” to “4” may be affected.
PowerShot S120Products whose sixth digit from the left is “0” or “1” may be affected.
PowerShot ELPH 140Products whose sixth digit from the left is “0” may be affected.

Among products with the serial numbers described above, if there is a marking inside the battery cover like the ones in the images below, the issue has already been corrected, and you may continue to use your camera as is with no further action required.

ProductMarking Position 
PowerShot 135Marking is on the inside of battery cover
PowerShot ELPH 150 ISMarking is on the inside of battery cover
PowerShot ELPH 340 HSMarking is on the inside of battery cover
PowerShot SX280 HSMarking is on the inside of battery cover
PowerShot S120Marking is on the inside of battery cover
PowerShot ELPH 140Marking is on the inside of battery cover

Support
If your camera exhibits the phenomenon described in this announcement, your camera, battery pack and battery charger will be inspected, and repaired or replaced (in Canon’s sole discretion), free of charge. If you own a camera that exhibits this phenomenon, or if you have a question about whether your camera is a Potentially Affected Product, please contact our Customer Support Center.

Please note that the support above will be available until the end of 2019 only.

Contact Information for Inquiries
Should you have questions about the announcement, please contact the Authorized Service Facility in your area or you may contact the Call Center within your region.