|Thank you for using Canon products.
We have identified a phenomenon in PIXMA TS9000 series, TS8000 series, and TS6000 series printers in which, in rare instances, a feed roller gear (white gear) inside the printer may become disconnected from the printer, due to lubricant that may adhere to the gear fixing assembly, causing the printer to stop operating. This announcement conveys Canon’s service policy for printers affected by this phenomenon.
Canon takes pride in the quality and performance of its products, and we offer our sincerest apologies to any customers who have been inconvenienced.
In rare instances, a feed roller gear on the printer may become disconnected from its gear fixing assembly causing the printer to stop operating during printing.
The image below details the gear location inside the printer:
PIXMA TS9010, TS8010, and TS6010.
Models affected by this phenomenon will be repaired or replaced free of charge regardless of whether the warranty period has expired.
Any additional repairs not related to the phenomenon discussed above will be subject to Canon standard warranty process.
Should you have any questions about the announcement, please contact the Authorized Service Facility in your area or you may contact the Call Center within your region.